Hire to Retire…

Hire to Retire…

It’s an old concept. Can it be made new again? By and large, the baby boomers, in their effort to rebuild and re-establish “normal” went to work for a company with intention of staying with the same corporate enterprise until retirement. What an idea! Many understood...
Hire to Retire…

The Paradigm shift in perspective of disABILITIES

According to Trish Kelly from Open Door, one in five Canadians TODAY lives with a disability—whether disclosed or not. In a world where diversity, inclusion, and equity are synonymous with workplace corporate culture, 20% of our active workforce continues to be...
Hire to Retire…

A “Top Gun” lesson on Culture

Even though I am product of the ’80’s, I have to say, I wasn’t as wowed as others in my family to go see Top Gun Maverick on the big screen. For its time, like VHS, the 1986 movie had a lot of action, excitement, mixed with a good dose of cringe. Added to this is the...
Hire to Retire…

Complimentary Water?

Service levels in a turbulent time We are all fully aware of the endless mandates and constraints being levied upon every enterprise, especially those in the service and travel industries; however, service to customers is more important—yet lacking—than ever before. ...
Hire to Retire…

The Customer Journey

Fear is a liar. A great friend said that recently and the words struck with profound emphasis. How true. Fear will hold us back. Fear will erode our confidence. Fear will make us think small and resist making the changes necessary to grow, expand, and prosper. In...