Client Centric

Client Centric

Have you ever looked at something for a long time…then blinked and everything looked different? Two ears, one mouth…time to listen. There are wants and there are needs…going to a breakfast meeting, there are expectations of choice of hot and cold food. That the food...
Client Centric

Living on an Island

If you can indulge me for a moment … close your eyes … Picture an island in the Pacific during World War II … the rugged coastline extends nearly 1,600 miles with a major mountain range cutting through the centre. At least three countries claimed strongholds on this...
Client Centric

Why Specialize

Something to consider…in my professional existence, I have always been a group benefits specialist. Although I am educated in money matters, individual insurance, financial planning, that is not where I shine and therefore, I leave those elements to those...
Client Centric

Understanding Drug Pooling

How are the pharmacy claims addressed for employee treatments of consistent, on-going, expensive drug treatment, which runs anywhere from $40,000-$80,000 a year? A portion of the claim falls under the experience of the benefits plan, but the vast majority is “pooled”...
Client Centric

If it’s not broken – why fix it?

Remember your first cell phone? Perhaps it was the old brick that looked like a World War II field communication telephone. Perhaps yours was the Motorola Flip Phone, which sold 130-million units after its global launch in 2004. Whatever version remembered fondly,...